SAWRAP
 

Please read these Terms and Conditions carefully before using the https://www.sawrap.co.uk/ Website.  Your access to use the Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms you may not access the Service. We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. 

 

You further acknowledge and agree that sawrap shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on our Service. These Terms shall be governed and construed following the laws of the United Kingdom. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

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The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

The packaging of the Products may vary from that shown in images on our site.

We try to get Product descriptions, pricing and specifications right, but specifications may change and we reserve the right to withdraw or substitute items if necessary. Products are subject to availability, while stocks last.

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You do not have to provide us with personal information, but some features on this site (including placing orders) can only be used if you provide personal information, and if you choose not to provide this information, you will not be able to use these features. We use the information you provide to deliver website services to you, customise your shopping experience, and communicate with you regarding promotional offers and our products and services. If you place an order with us, we will use the information provided by you to process and fulfil that order, including handling payments and delivery. If you choose to register for an account on this website, we will use the information you provide to provide and operate that account, and will also use it to communicate with you regarding our products and services. Any information which you provide may be used by us or by third parties to operate this website, including reviewing or improving the site, preventing or detecting fraud or other abuse, or managing our website operations.

We may collect two types of information via this website: information you specifically provide to us, and automatic information associated with your use of this site. Information you specifically provide to us includes any information you enter into a form or send to us via e-mail. Examples of this information include information you enter when placing an order or setting up an account. Automatic information associated with your use of this site includes any information arising from your use of this site which you do not specifically provide. Examples of this information include your IP address, the type of web browser you are using, and the speed of your web connection.

Our site may use cookies to enable certain functionality. Cookies are small files which your web browser receives from us and stores. They allow your web browser to identify you to our site so that you can take advantage of personalised features. Most web browsers provide options to disable cookies, but this may prevent you from using all of the features on our site. For this reason, we recommend you leave cookies turned on.

We work hard to keep your information secure and comply with data protection and privacy laws. We do not sell or give away the information you provide to us. We do not retain payment card information, other than the last four digits of your credit card number which is used for confirmation when dealing with returns. When you contact our customer services department they may request verification of your identity to protect the privacy of any information you have provided to us.

If you choose to create an account, you will be able to manage your personal data online via your account. If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please get in touch with us.

We will sometimes send you information about special offers for sawrap customers from third parties, or allow them to do so. Where we allow them to do this, we will still control the data used and they will not receive any personal data about you unless you provide it to them. Like all major retailers, we use third-party service providers to carry out some services for us. This may include companies which process personal data. Any such processing is done on our behalf and under our control.

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or that we are required to send by law, and you cannot opt out of these. 

If you have any questions or queries about our privacy policy, please contact https://www.sawrap.co.uk/ 

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When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9 am and 5 pm, and may require a signature on receipt.

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Your order will be dispatched via the most suitable carrier, depending on size and weight. We will provide you with the tracking info and help trace your parcel on its journey to you if need be.

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If your order is to be sent outside the EU, the 20% VAT included in all of our prices you see on the site will be removed automatically.

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However, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. ( in general and in our experience to date, the charge does not exceed 20% of the value of the goods which you have paid). Customs policies do vary widely though from country to country; so you may want to contact your local customs office for further information.

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Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

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If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

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We offer a returns policy for goods returned to us in their original condition with all labels still attached.

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To return an item you MUST notify us in writing by email of your intention to return within 7 days of receipt of the goods.

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Please ensure you send the goods back within 14 days so we can process your refund or exchange.

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Please note that return postage costs are at your expense unless the goods are faulty. We advise you to send by special delivery so the goods can be tracked as they are your responsibility until they reach our premises.

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If you have had any custom alterations or bespoke, as with our terms and conditions, the goods cannot be returned.

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We will refund your credit as soon as we receive your goods in the original condition with labels still attached, however, depending on credit card type this can take up to 10 days to show on your statement. Please allow for this.

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Please notify us of your intention to return the goods within 7 days of receipt of the goods.

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You must write on top of the box, and on the necessary documentation that the goods are a return of purchase, otherwise, you may be liable for import duty.

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It is your responsibility to select a reliable carrier to return the goods to us, with a trackable service.

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We offer a returns policy for goods returned to us in their original condition with all labels still

attached.

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We are unable to offer refunds for international postage.

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We will refund your credit card as soon as we receive your goods in the original condition with labels still attached, however, depending on credit card type, this can take up to 10 days to show on your statement. Please allow for this.  

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